Accessibility

Portland’5 does not own any parking facilities. However, designated accessible parking is available on a first-come, first-served basis in regular on-street parking spaces and nearby parking garages/lots for vehicles bearing a valid Department of Motor Vehicles (DMV) disability parking placard. 

For more information, visit the venue-specific directions and parking pages:

• Keller Auditorium Parking and Directions
• Arlene Schnitzer Parking and Directions
• Newmark Theatre Parking and Directions
• Winningstad Theatre Parking and Directions
• Brunish Theatre Parking and Directions

Curbside drop-off zones are located in front of each building to allow patrons easy access to the theatres.

All of our buildings have accessible entrances and elevators that operate between the street level and upper floors.

All theatre buildings have public restrooms that are wheelchair accessible. Companion care and non-gender-specific restrooms are located in Antoinette Hatfield Hall and the Keller Auditorium.

Patrons who wish to transfer from a vehicle at the curbside drop-off zone to the theatre seating area may request a courtesy wheelchair from the Coat Checkroom of each venue. Portland’5 cannot provide staff to push wheelchairs; please bring a companion to collect the chair and move about the theatres. We encourage you to notify Portland’5 in advance for courtesy wheelchair access.

Our seats are typical sized theatre seats measuring 17 to 18 inches between armrests. We do have several wider-width seats with a deeper seat and increased weight support. These seats are free-standing chairs with armrests and can be placed in most wheelchair accessible spaces. To inquire about a wider seat, contact the Portland'5 Box Office.

Portland’5 reserves accessible seating for patrons using wheelchairs and their companions, as well as for patrons who do not need a wheelchair space but require accessible seating. You can purchase wheelchair and accessible seating by phone, in person, and online.

Portland’5 manages five theatres. Each theatre has a unique seating arrangement. Open the theatre accordions below to find information on the presence of steps or stairs to gain access to a specific seating section.

For personal assistance requesting courtesy wheelchairs, requesting chairs, selecting accessible seats, or for more information about accessibility, please contact the Portland’5 Box Office at 503-248-4335 or email accessibility@portland5.com.

Assistive listening devices (ALDs) amplify and clarify sound by cutting down or eliminating ambient noise. Portland’5 has installed assistive listening systems in all theaters. Individual headsets with a receiver are available, as are neck loops for use with hearing aids and cochlear implants with a “T” switch. Ask your audiologist whether your hearing aid or cochlear implant has a “T” switch (telecoil) and how to use it with an assistive listening headset or neck loop.

We distribute devices free-of-charge on a first-come, first-served basis with ID at the Coat Checkroom of each building.

Scheduled ASL interpretation

We schedule sign language interpretation for select events throughout the year. For information on events with scheduled ASL interpretation or to purchase tickets in the sign-interpreted section, contact the Portland’5 Box Office at 503-248-4335.

ASL interpretation by request

Portland’5 needs your sign language interpreters request at least 72 hours prior to the event through the Portland’5 Box Office at 503-248-4335 or by email at accessibility@portland5.com.

Please note:

• Requests are subject to interpreter availability.
• Seating locations are assigned at management's discretion.
• Requesting sign language interpreters well in advance of the show is strongly recommended to give the interpreters time to prepare and ensure the best possible experience.
• If requesting interpreters on short notice, be advised that the interpreter may not be familiar with the content without the preparation time.

Open captioning uses a text display to provide simultaneous translation of dialogue and lyrics during a live performance, as well as descriptions of any onstage sound effects. Some performances will provide open captioning direct to the patron’s smartphone, while others may be projected on a screen.

Scheduled open captioning

We schedule open captioning for select events throughout the year, including the Broadway in Portland performances. You can purchase tickets in the captioned section online or by contacting the Portland’5 Box Office by email at accessibility@portland5.com or at 503-248-4335.

Open captioning by request

Captioning of speakers upon request is provided on your personal web-enabled mobile device through a stream text service. Please submit your captioning request at least 72 hours prior to the event to the Portland’5 Box Office at 503-248-4335 or email at accessibility@portland5.com. 

Portland’5 Centers for the Arts is partnered with KultureCity to make all five of our venues and all of the programs and events that they host, to be sensory inclusive. This initiative promotes an accommodating and positive experience for all guests and patrons with sensory needs who visit the Portland’5 venues.

Portland'5 Centers for the Arts is certified as a trained and trusted advocate for those with sensory needs. The certification process entailed the staff of Portland’5 Centers for the Arts being trained by leading medical professionals on how to recognize those guests and fans with sensory needs and how to handle a sensory overload situation.

Sensory bags, equipped with noise-cancelling headphones, fidget tools, verbal cue cards and weighted lap pads are available on a first come, first served basis for patrons of Portland’5 Centers for the Arts who may feel overwhelmed by the environment. Sensory bags and lap pads can be found at the Coat Checkroom of each venue.

Wheelchair and Companion Seating

The wheelchair and companion seats are available in the following areas:

• Box 4
• Box 11
• Orchestra
• Section B, Row FF
• Section D, Row FF

Keller Auditorium Seating Map

Stairs and Steps

Built in 1917, some of the Keller Auditorium seating areas require stairs or a few steps to access the theatre seats. 

• Orchestra Level: No stairs.
• Boxes: No stairs to the second row of boxes and two steps down to the first row of boxes.
• First Balcony: No steps to the top row seating.
• Second Balcony: No steps to the top row seating.

Wheelchair and Companion Seating

The wheelchair and companion seats are available on the orchestra seating level.

Arlene Schnitzer Concert Hall Seating Map

Stairs and Steps

Built in 1928, some of the Arlene Schnitzer Concert Hall seating areas require stairs or a few steps to access theatre seats.

• Orchestra Level: No stairs.
• Dress Circle: 10 stairs total. There are no rows that can be accessed without stairs. The least number of stairs, down to Row A, is 3.
• Lower Mezzanine: 20 stairs total. There are no rows that can be accessed without stairs. The least number of stairs, up to Row E, is 3.
• Upper and Lower Balcony Level: Access by stairs.

Wheelchair and Companion Seating

The wheelchair and companion seats are available on the orchestra level.

Newmark Theatre Seating Map

Stairs and Steps

Located in the Antoinette Hatfield Hall, built in 1987, some Newmark Theatre seating areas require stairs with handrails or a few steps to access the theatre seats.

• Orchestra Level: No stairs.
• First balcony: No stairs, Row C.
• Second balcony: No stairs, Row A.
• Boxes: First Balcony Boxes: 6 steps down; Second Balcony Boxes: 4 steps down.

Wheelchair and Companion Seating

The wheelchair and companion seats are available on the first-tier seating level.

Winningstad Theatre Seating Map

Note: Some events may have seating configurations that are unique to the event. This map is the standard seating configuration and may not represent the actual seating for some events.

Stairs and Steps

Located in the Antoinette Hatfield Hall, built in 1987, some Winningstad Theatre seating areas require stairs or a few steps to access the theatre seats.

• First Tier:
  • Section B: No stairs to Rows L and M. One step down to each row.
  • Sections A & C: No stairs to Row A. One step up to Row B.
• Second Tier: Access by stairs.
• Third Tier: No stairs, except one stair up to access Section B: Row B.

Brunish Theatre Seating Map

Note: Some events may have seating configurations that are unique to the event. This map is the standard seating configuration and may not represent the actual seating for some events.

Stairs and Steps

Located in the Antoinette Hatfield Hall, built in 1987, some seating configurations in the Brunish Theatre require stairs or a few steps to access seats. The seating in this theatre can change for each performance. Please contact the Portland'5 Box Office at 503-248-4335 or by email at accessibility@portland5.com to confirm the seating arrangements.